- 2820 Penncross Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

QA Lead ▪ Sr. QA Analyst

Qualifications Profile

    Self-assured and results-driven solutions provider in quality management with more than 18 years providing high-performance QA/QC management, systems testing, and operations/systems analysis in the retail and technology solutions industries.

-    Proven dedication to process efficiencies in system testing and driving compliance with quality standards, exceeding performance expectations that enable the business to achieve a competitive edge in service quality across target markets.

-    Detail-oriented, analytical and methodical with critical thinking to address strategic QA performance issues and professional relationship conflicts even under stress.

    Well-orxxxxxxnized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Outstanding people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional enxxxxxxgements.

Key Expertise

Business Operations

    Customer Service Management

    Total Quality Management

    QA/QC Operations Management

    Statistical Quality Control

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

IT Project Management

    Concurrent Project Management

    STLC/SDLC Management

    Business Needs, Systems & Regression Analysis

    E2D/SIT Management

    Agile/Waterfall Methodologies

    Structured Testing/UAT

Administration

    Policies & Regulatory Compliance

    Time Management

    Staff Supervision & Development

    Records & Document Management

Technical

    Web Application Development

    OS: OS/390, Unix-HP, Mainframe, UNIX, & Windows

    ERP: SAP/R3, Oracle 10

    DBMS:, SCM, DB2, CICS, VSAM, PL/SQL, Server Management Studio, Window Server

    Development Tools: Cobol, JCL, QMF, SPUFI, FILE-AID, SQL Developer, Workbench, File-Aid/MVS, IVR, TSO/ISPF/SDSF, .Net, XML, Java, MS SQL, TOAD,

    Defect Tracking Tools: Defect Management in HP/ALM, JIRA, Bug Tracker

    Apps: CRM Expeditor, Bundle, Endeavour, VI Editor, Maestro, MS Visual Studio, 2010 (TFS), Mercury HP Suite V11.0: HPQC/ALM, QTP

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Visio, & Lotus Notes

    PM Tools: MS Project

    Internet: MS SharePoint

    Hardware: Hand held devices 3190 and 3290. POS tablets

Professional Experience

Macy s System and Technology Ÿ Johns Creek, XXXXXX

    Responsible for defining and establishing test environment & test data validation for testing the DC s handheld scan devices 3190 and 3192, assessing the menu s front-end and back-end interfaces using the LogPortal GUI via Ticketing and PTT (Pricing Transfer Ticketing) applications.

    Configured and tested server-based printers in various locations, ensuring proper connectivity with the servers in printing shipping and carton/container labels.

    Served as Lead tester for several complex projects, coordinating and facilitating tests across integration teams to ensure all of their testing needs, call outs and issues were addressed.

    Developed Master Test Plans and Coordination Task spreadsheets, ensuring all test cases and scripts were uploaded properly in HPQC, conducting automation functional testing, generating defect reports using HPQC Defect Management, while maintaining WPR workbook in accordance with Q4M guidelines.

    Managed and developed onshore coordinators and 5-6 offshore testers in evaluating Green Screens on the mainframe via TSO/ISPF, JCL, and File Aid, validating test results via SQL Developer and TOAD.

Capricorn Systems, Inc. (Contractor for Macy s Systems & Technology) Ÿ Johns Creek, XXXXXX

    Served as Lead Tester in a mainframe-to-Portal conversion project, developing and executing manual test plans and scripts for the Green Screens/GUI responses, and implementing the latest HP Mercury Quality Center v11.0.

    Collaborated extensively with IT in using TSO/ISPF, JCL, and File Aid, querying Oracle tables to validate data, and scheduling batch runs to create system test data for validation.

- 2820 Penncross Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Ista, North America Ÿ Alpharetta, XXXXXX

    Provided systems and business needs analysis support in several mission critical multisystem development projects from web-base to B2B platform, Client Server, and Oracle ERP application development.

    Participated in Scrums, planning, design and requirement xxxxxxthering, tracking bugs/defects using MS Visual Studio (TFS), and writing SQL queries using SQL Server Management Studio.

    Planned and executed QA cycles into the HP Quality Center, managing manual runs, validating test results, and overseeing remediation of defects.

M.A.R.T. Ÿ NE, XXXXXX

    Performed manual testing on several mission critical transportation projects, BTP (Business Transportation Program), PTO (Payroll) and PA (Telecommunication) systems using BFR (Business Function Requirement), SFR (Software Function Requirement), and Quality Center to test/ validate data generated from various existing projects.

    Assisted in developing and executing test plans and cases, documenting results and defects for remediation.

    Participated actively in project status meetings, notifying the Application Manager, PM, Developers and QA team on progress of expected deliverables, milestones, and testing schedules and results.

TekSystems (Contractor for the Federated System Group) Ÿ Duluth, XXXXXX

    Provided manual testing using BFR (Business Function Requirement) and SFR (System Function Requirement) to test various new and existing reporting systems for the Retail Divisions, designing and executing test cases as needed.

    Managed SDLC methodology in application development projects, serving as Team Lead supervising and training several testers in applying best business practices of the SDLC methodology.

    Served actively in several project team status meetings, ensuring that the PACE Reporting Team and Developers were properly informed on any system and business case issues and project progress.

Hewitt Associates Ÿ Atlanta, XXXXXX

Home Depot Ÿ Atlanta, XXXXXX

Education

B.S. in Computer Science, CALIFORNIA STATE UNIVERSITY San Bernardino, CA (1994)