Operations Manager

• Results-oriented Leader with 20+ years of experience optimizing efficiency throughout multiple industries.
• Skilled in building, training and leading high performance sales teams.
• Proven track record of streamlining daily operations, driving sales revenue and exceeding expectations.
• Dynamic interpersonal skills, key to implementing effective training programs to promote employee development.
• Possesses proficiency in MS Excel, PowerPoint and Word.

Gamestop, Central Georgia 2011-2016

District Leader Trainer

• Fulfilled critical leadership position, focusing heavily on sales performance, employee development and oversight of daily operations throughout 15 store territory, generating $25M in annual revenue.
• Developed and implemented highly effective training programs for staff members and management; successfully on boarding District Leaders and promoted two Group Store Leaders to District Leader.
• Provided top notch customer service; focused on enhancing customer experience while ensuring satisfaction.
• Managed human resource services, including employee relations management, conducting thorough investigations of issues and ensuring adherence to company policies.
• Generated detailed sales reports, relay pertinent information to appropriate management.
• Streamlined sales strategies, leading to recognition within top 15% of company sales and profitability growth for two consecutive years.
• Responsibilities included budget management, tracking P&L, recruiting and scheduling.

Gamestop, Columbus, Georgia 2005-2011

Store Manager/Area Manager

• Demonstrated strong management skills while overseeing daily operations throughout multiple branches.
• Provided best in class guest service; ensured storefronts were aesthetically pleasing and each customer was promptly attended to.
• Involved in all on boarding processes, including recruitment, hiring and training; focused heavily on employee retention rates.
• Utilized strong product knowledge to make individualized recommendations to meet customer needs.
• Identified individual employee weaknesses and developed plans to substantially increase performance.
• Collaborated extensively with various business units to ensure optimized efficiency throughout all tasks.
• Responsibilities included inventory control, loss prevention management, oversight of store financials and ensuring adherence to company policies.
• Properly documented all Affirmative Action Program initiatives.

Applebee's, Columbus, Georgia 1997-2005

Assistant Manager/ Corporate Trainer

• Demonstrated strong leadership skills while overseeing daily operations of up to 60 employees.
• Provided excellent customer service, focused on ensuring satisfaction and repeat clientele.
• Continually achieved and exceeded daily sales goals.
• Responsibilities included scheduling, budgeting, employee relations management and inventory control.
• Collaborated extensively with corporate training team to develop highly effective training programs.
• Maintained adherence to all health and safety regulations.

High School Diploma

Completed numerous leadership training programs including: DDI, Franklin Covey and Afterburner

Formed various community partnerships with organizations including: Ronald McDonald House and Bridges Autism Learning Center

Veteran s Employee Resource Group Officer, GameStop