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Experienced Strategic Leader with 15+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in coordinating large scale events, implementing standard operations procedures, and training cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, clients, and members of management.

Proficient in: Microsoft Office Suite, TDD Phone System, and the AMAG system

• Directly manage day-to-day functions within a fast-paced environment with a focus on increasing productivity and efficiency levels
• Utilize superior administrative acumen in order to perform in-depth data entry with a concentration on updating special operation accounts
• Track visitors and permit access to the building, answer a multi-line phone system, and manage the dispatching of both fire and emergency services based on the triggering of alarms
• Provide comprehensive training the new team members, act as Training Team Lead, and successfully manage complex customer service issues related to billing and/or account management
• Act as a member of the Tyco Integrated CMC Event Planning Committee which requires decorating the call center, ordering supplies/good, and identifying event vendors

• Guide all planning and coordination logistics for both large and small-scale wedding which includes booking venues, acting as a liaison between the wedding party and event staff, and decorating venues
• Attend event related planning sessions which includes cake tasting along with successfully diffusing complex customer service situations

Wedding Planning Certification (2015), Penn Foster

Event Planning Volunteer, Faith Temple COGIC (2011-Present)