• Results-driven Professional recognized for the ability to establish rapport with clients, identify needs and make knowledge based product recommendations to ensure satisfaction.
• Dynamic leadership skills, instrumental to conducting highly effective training for team members and forming positive relationships with high profile clientele.
• Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.
• Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.
• Proficiency in MS Excel, Works, Adobe and PhotoShop.

Shelia Bayes Fine Jewelers, Lexington, KY 2005-Present

Sales Representative

• Deliver top notch service in a luxury retail environment within a jeweler generating $650k+ annually.
• Leverage dynamic interpersonal skills to cultivate positive relationships with high profile clientele.
• Implement innovative strategies to consistently achieve and surpass sales goals.
• Utilize various tactics to increase web exposure; successfully manage online marketing department.
• Demonstrate strong organizational skills while tracking inventory, filling orders and maintaining accurate records.

Key Achievements:

• Recognized for single largest sale in store history (valuing $115k).
• Consistently generated 25%+ of annual company revenue.

Graeters Ice Cream, Lexington, KY 2003-2005

Retail Manager

• Exemplified top notch leadership skills while overseeing daily operations within a fast-paced environment.
• Streamlined process improvement initiatives, resulting in significant increases in efficiency and achievement of sales goals.
• Heavily involved in team building initiatives; contributed to hiring, training and oversight of employees.
• Used excellent organizational skills to complete financial transactions, manage deposits and reconcile cash.

Bachelor of Science in Political Science, Berea College, Berea, KY; 2002