- 3423 Buckingham Ln.Ÿ Highland Village, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

IT Manager/Desktop Support Specialist

Qualifications Profile

    Dynamic, self-assured, and results-driven IT professional with more than 30 years providing high-performance global IT solutions & project management, customer service, and operations management support in the IT department of a consumer product manufacturer.

-    Provided critical IT business solutions for internal and global divisions in North America, Europe, Middle East, Asia, and Russia.

-    Improved operating efficiency by 20% with best-practice adoption in automated systems while saving the company $1M by implementing customized GUI for SAP and a state-of-art document management system.

-    Managed 35 global accounts generating $1.1M in annual sales while improving project team performance by 33% in on-time system delivery and reducing departmental expenses by 25%.

    Highly detailed, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while bringing workforce diversity into a united front in achieving shared commitments

Key Expertise

IT Solutions Management

    Strategic IT Planning & Execution

    Applications Development

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Fiscal & Budget Administration

    Account Management

    Change Management

    Process/Workflow Improvement

Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Post Project Support & Review

    Team Supervision & Training

Technical

    Document Management Systems

    Network Administration

    Windows-Based Client/Server Environments

    OS: UNIX/Linux & MS Windows

    Productivity Tools: MS Office

    PM Tool: MS Project

Professional Experience

PepsiCo Ÿ Plano, XXXXXX

    Provided strategic direction in leading a professional team of 8 developers, 4 analysts and 2 managers in providing IT support to internal customers for Financial, Legal, and HR functions as well as global divisions in North America, Europe, AMEA, and Russia.

    Managed a $1.6M operating budget in driving multi-million dollar document management implementations to the company s global entities and a generating $1M client base by implementing mission-critical IT projects on time, within budgets, and functional specifications.

    Developed and implemented business solutions that met geographical requirements, analyzing and fine-tuning applications, and coordinating with local IT and senior management in providing be practice business models.

    Ensured compliance with all industry and government regulations, while building a satisfying experience in addressing stakeholder and client requirements for document management applications/solutions/processes.

    Saved $1M by developing a customized user interface with SAP and in-house Document Management system.

    Improved production efficiency by 20% in one year by adopting best-of-breed automated processes/concepts.

    Handled 35 key accounts meeting a $1.1M annual quota globally, developing targeted IT proposals that maximized financial processing opportunities, and providing business analysis to clients and senior management.

    Delivered AOP every year exceeding plans by 20%.

    Won and managed a $2M account that had been with a competitor for several years.

    Played a key role in capturing a Russian account; a start up with significant potential revenue.

    Oversaw complex IT Systems development and implementation, leading a team of 5 System Developers in managing a $300T annual operating budget, and successfully implementing IT projects ranging from $100T to $3.5M.

    Liaised with clients and internal stakeholders, facilitating inter-departmental meetings, and working onsite in India and Asian countries providing technology solutions to clients that were in Hard-To-Please, Inc. and Read-My-Lips Co. and rolling out system upgrades for a $2.5M Tough Client Inc. on-time, and under budget.

    Facilitated in integrating new hires to achieve rapid productivity and improved team s on-time program/system delivery by 33% in first year while reducing department expense by 25% in 2003.

- 3423 Buckingham Ln.Ÿ Highland Village, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Managed a team of 10 Sales Consultants for in providing document management solutions for a $450M firm marketing high-value widgets in 5 states.

    Administered a $500T annual operating budget to meet $150M sales quota, exceeding by 15-23% each year.

    Provided HR support in recruiting and developing a professional IT team in providing solutions on time, within budgets, while meeting clients functional requirements.

    Built sustainable working relationships with key clients, including Whassamatter Inc.

Education & Credentials

    UNIVERSITY OF CLEMSON Ÿ Clemson, SC

Associate s Degree, Information Management

Professional Training & Certifications

    Leaders of Managers Management Course

    Certified Professional in SAP, Oracle, & Microsoft Document Management System

    Image Capture Professional

    Workflow Coalition Certification

    Windows NT Certification

Awards & Recognition

    Named to President s Club for $200K+ attainment in 1997

    Recognized as Division Mentor of Distinction for two consecutive years

Affiliations & Community Involvement

    President: CHH GAM of North Xxxxxx

    Sponsor & Mentor: Local Kid s Club