Career Objective

Information systems specialist with strong project leadership skills. Experienced with clinical and financial applications, project management, implementation and support of mainframe, client/server, and web-based systems. Skilled in assessing customer needs and delivering results that exceed expectations through relationship building and collaboration with cross-functional teams. Achieved award recognition for innovation, customer relations, and interpersonal communications.

Profile

  SharePoint, NetSuite

  INVISION Clinical and Financial Management

  Customer Information Control System (CICS)

  PointClickCare

  SalesForce, SalesLogix ISCRM

  Job Control Language

Education

Immaculata College, Malvern, PA

Delaware County Community College, Media, PA

Professional Experience

GENESIS HEALTHCARE, INC. ​KENNETT SQUARE, PA 2005 -2017

Senior Systems Applications Analyst

Collaborate with software vendors and internal customers to ensure requirement specifications are translated into an effective solution for our customers. Interface with clients and internal employees to facilitate the resolution of production issues

● Provide support Clinical, Financial and Intranet applications for multiple nursing homes

● Worked with system security and testing procedures for new software

Tested software upgrades and new applications, evaluating and documenting testing results and corrective actions

● Contributed to the successful conversion and migration of data files for newly acquired facilities

● Liaised between organization, Information Technology Services, and supporting application vendor, establishing effective interpersonal relationships with all levels of medical center personnel.

SIEMENS ​MEDICAL​ SOLUTIONS​, Malvern, PA 1989 2005

Senior Systems Analyst,​Software Management/Tools & Methodology Group​ (1997 2005)

Project leader for online and batch development, including documentation, testing and project coordination. Provided support for both technical and application issues. Conducted System Performance Evaluations for new releases.

● Accountable as Project leader on multiple integrations and system tests.

● Managed delivery, installation, validation and rollout of beta versions, releases and enhancements of software.

● Acted as Client Server Coordinator for all updates, releases and Security alerts.

● Provided customer and field education and consulting for ongoing installations and support of new Clinical and Financial applications and enhancements.

Systems:

INVISION APPLICATION​: ​Monitored and performed software testing to ensure all bases were covered to meet customer satisfaction.

Soarian Clinicals: ​Tested and worked with team on project activity, specifically the ADT Unity to Soarian ADT Inbound interface and the Microbiology interfaces.

Clinical and Financial Applications: ​Provided support and consulting for MVS​ based product developers who used the Software Update Tapes/ Software Update Process.

● Recognized for expertise in mainframe support for Clinical and Financial INVISON development departments.

● Created metrics for development managers and generated a monthly quality assurance factor report

● Mentored developers to create, implement, and run efficient, high quality software resulting in improved customer satisfaction.