• Detail-oriented Professional with extensive experience meeting performance objectives in fast-paced environments.
• Strong interpersonal communication skills, key to forming positive relationships and delivering quality customer service.
• Demonstrated ability to perform independently and as a team contributor.
• Bilingual in Spanish and English.

Ticket Network, Manchester, CT 2015-Present

Bilingual Call Center Representative

• Leverage strong interpersonal communication skills throughout daily interactions with customers.
• Deliver high quality customer service; quickly resolve inquiries, provide service information and troubleshoot issues.
• Conduct training for newly hired team members to significantly improve performance.
• Promote overall satisfaction by conducting follow-up and closely reviewing customer feedback.
• Utilize bilingual capabilities to interact with customers in Spanish.

Nursing Services Inc, East Hartford, CT 2015

Homemaker

• Demonstrated strong organizational abilities while maintaining a safe / clean environment.
• Performed various household tasks in an efficient manner.

Nordstrom, Farmington, CT 2014-2015

Sales Representative

• Utilized excellent communication skills to provide assistance to customers.
• Demonstrated strong organizational abilities while reviewing inventory, handling cash transactions and performing various administrative tasks.
• Used effective visual merchandising strategies to increase product sales.

Passions Night Club, Hartford, CT 2013-2015

Bartender / Waitress

• Formed positive relationships with patrons; made knowledge based recommendations on menu items.
• Ensured a timely delivery of orders.
• Demonstrated excellent leadership abilities while training newly hired employees.

Tapas, Bloomfield, CT 2014

Hostess

• Delivered high quality service to patrons; rapidly resolved inquiries and formed positive relationships.
• Reviewed finances for accuracy.

Edible Arrangements, Manchester, CT 2012-2014

Customer Service Supervisor

• Used leadership and communication skills to oversee operations and deliver quality customer service.
• Performed various administrative tasks, including scheduling, correspondence management and e-mail management.
• Ensured overall customer satisfaction throughout all interactions.

Coursework Completed, Manchester Community College, Manchester, CT; 2017-2021

High School Diploma, New Britain High School, New Britain, CT