Accomplished, detail oriented Professional eager to contribute 20+ years of experience, primarily in logistics coordination and warehouse operations, to a progressive organization.

• Detail oriented, dedicated performer with a proven track record of maintaining quality control throughout daily operations.
• Regarded for ability to design and implement innovative process improvement strategies, key to driving business development and maximizing efficiency.
• Dynamic interpersonal communication skills, critical to establishing and maintaining key partner and vendor relationships.
• Possesses bilingual capabilities in English and Spanish.

HSNi, St. Petersburg, FL 2012-2015

Imports Coordinator

• Fulfilled key role maintaining quality control throughout daily operations, primarily focused on partner documentation, communications coordination for new partner on boarding and business development.
• Streamlined process improvement initiatives by strategically identifying areas of weakness and developing innovative solutions to promote growth.
• Ensured new partners met existing requirements and conducted thorough follow through post acquirement.
• Leveraged strong understanding of HSN EDI certification process throughout daily support to IT and partners.
• Cultivated positive, lasting relationships with internal and external partners.

HSNi, St. Petersburg, FL 2011-2012

DropShip Coordinator

• Utilized logistics expertise to successfully coordinate drop ship processes, develop new drop ship programs and oversee daily operations within department.
• Contributed extensively to business development initiatives by setting up new partners and new item POs.
• Maintained quality control by generating precise reports, frequently interfacing with customer service unit and designing innovative, individualized solutions when necessary.

Wellcare, Tampa, FL 2007-2009

Customer Support

• Delivered top notch customer service critical to ensuring retention while promoting client based referrals.
• Conducted thorough follow up, post inquiry resolution, to maintain customer satisfaction.
• Provided administrative support, including call management, reviewing orders and demonstrating product knowledge.

Cutting Edge Academy, Tampa, FL 2007 Administrator

• Assumed critical leadership position throughout daily operations, focused primarily on record processing, financial management and program coordination.

CP Ships, Tampa, FL 2004-2006

Senior Logistic Coordinator

• Implemented highly effective process improvement strategies to ensure on time, within budget importing and exporting processes.
• Demonstrated strong communication skills throughout establishment and maintenance of relationships with vendors and business units.
• Chief responsibilities included maintaining quality control throughout container movement and billing, as well as dispatching next day spots.

Previous Positions:

Lynx, Orlando, FL 2000-2003

Bus Operator

United Trophy, Orlando, FL 1997-1999

Senior Driver / Assembler

Seaboard Cold Storage, Tampa, FL 1993-1997

Shipping & Receiving Clerk

Associate of Science in Electronic and Computer Engineering Technology,

National Education Center, Tampa Technical Institute; 1994

State of Florida Notary; Active through 2019

American Red Cross Heart Association Volunteer, Tampa Bay