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Respected Customer- and Client-Focused Team Builder Committed to Significantly Improving Key Operations
South Jordan, UT 84009 ￨ (xxx-xxx-xxxx ￨ abc@xyz.com
Multi-Level Internal Project Management ￨ Six Sigma ￨ Agile / Scrum ￨ Best Practices
Client Relationship Management ￨ High-Volume Account Management ￨ Process Optimization
Team Building ￨ Training / Development ￨ Work Prioritization ￨ Escalations / Complaint Resolution
New Business Development ￨ Cost-Reducing Initiatives ￨ Software Implementation ￨ Regulatory Compliance
Highly Accomplished, Stellar Service-Certified Leader who makes sound decisions to reflect positively on multi-site operations in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results with ongoing awareness of cutting-edge technology and industry trends. Visionary Professional who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical decisions-makers, on / offshore teams, and customers, and who leads peers by example and with ethics and integrity to optimize safety, security, quality, and policy initiatives.
Career Highlights Include:
Consistently serving as a key driver of companywide goal achievement.
Exhibiting recognition as a quick study who rapidly picks up new concepts.
Cross-functionally collaborating with peers to deliver high-quality products / services.
Achieving record-breaking customer satisfaction rankings and bottom-line improvements.
Providing hands-on support always willing to go the extra mile to surpass the status quo.
Professional Synopsis
AdvancedMD Software, Inc., South Jordan, UT 2012 Present
EDI Enrollments Manager (2015 Present)
Lead targeted decision-making among a top-performing team of 15+ direct reports and 11 offshore professional employees, including traveling offshore to implement a mid-sized team to ensure long-term success. Conceptualize, develop, and implement metrics, as well as monthly evaluations and team progression coaching.
Quickly improved quality metrics by 200% since promotion.
Led offshore team to exceed all expectations at the executive level.
Clearinghouse Liaison (2015 Present)
Utilize broad scope of industry knowledge toward serving as the primary contact and go-to liaison for third-party vendor, Change Healthcare f/k/a McKesson. Coordinate and manage bi-weekly meetings with key players to consistently ensure open communication and continued mutually beneficial growth initiatives.
Successfully optimize business between the two multimillion-dollar organizations.
Promote synergy between Engineering, Product Development, and Process Improvement efforts.
Implementation Manager ￨ Project Consultant (2013 2015)
Capitalized on the opportunity to lead forward-thinking oversight of 30+ concurrent low- to high-complexity projects, including setting or resetting client expectations and scope ranging from closing sales to timely utilization.
Coordinated cross-geographically disbursed resource teams in an Agile Scrum environment.
Successfully introduced a comprehensive integrated system and trained clients to attain proficiency.
Yyyyyy x. yyyyyy
Respected Customer- and Client-Focused Team Builder Committed to Significantly Improving Key Operations
Page Two ￨ (xxx-xxx-xxxx ￨ abc@xyz.com
Professional Synopsis (continued)
AdvancedMD Software, Inc., South Jordan, UT (continued) 2012 Present
EDI Enrollment Specialist Key Accounts (2012 2013)
Strategically steered key account client management within a fast-paced Enrollments Department as the sole contact for high-priority clients regarding insurance carrier protocol / processes, credentialing, and patient billing. Exhibited sharp analytical abilities toward managing client progress using project plans / schedules to meet goals.
Continually demonstrated product knowledge of practice management software.
Recognized multiple times by internal / external clients on delivery of stellar service.
Namara RM, LLC, Salt Lake City, UT 2009 2012
Regional ￨ District Manager
Played a vital role in recruiting, training, mentoring, and managing a top-notch team of 50+ customer service representatives, including actively building and sustaining a dynamic environment of high-quality service and morale-boosting employee performance. Cost-effectively handled site-specific revenue and expense management.
Rapidly advanced to Regional / District Manager role from initial time of hire.
Personally handled recruitment, training, and / or disciplinary action for 50+ staff.
Ensured seamless operational processes by driving efficient troubleshooting and issues resolution.
Education, Professional Development & Technical Summary
Utah Valley University, Orem, UT
Undergraduate Studies
Stellar Service-Certified (Customer Service Training)
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ GoToMeeting ￨ NetSuite ￨ Types 60+ WPM
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