Administrative Specialist

Office Operations ~ Business Support ~ Executive Assistance

  Extensive background in office administration and business operations spanning scheduling, records/information systems management, front desk reception, high-volume phone handling, customer service, and human resources through accounting/bookkeeping, quotes/estimates, sales support, inventory control, and shipping/receiving

  Excel in strategically prioritizing, planning and managing workflow/projects to optimize productivity and efficiency, meet stringent deadlines and achieve operational goals

  Technology savvy, with proficiency in MS Office Suite (Word/Excel/PowerPoint) and QuickBooks; adept in records and database administration along with reports and spreadsheets production

  Effectively create, edit and produce quality communication materials; published freelance ghostwriter with textbroker.com

  Self-motivated professional with exceptional work ethic equally effective in independent and cross-functional team collaboration roles; strong decision making and problem solving abilities

  Talent for rapidly adapting skills along with acquiring and mastering new knowledge illustrated by success in varied industries and professional roles

Administrative Specialist 2, Southeastern Freight Lines-Orlando, FL 2012-Present

  Expertly manage and support business functions spanning customer service to administrative through strategic workflow management

  Routinely earn recognition from management for dynamic performance across quality and timeliness of reports, attention to detail and team player attitude

  Consistently deliver superior customer service crucial to building loyalty, retaining key accounts and driving growth in researching and promptly resolving issues, efficiently managing inbound phones and providing quality front desk reception in time-sensitive, high-volume environment

  Effectively manage all inbound shipment billing and data entry along with import and export shipments; complete shipping quotes and strategically schedule pickups and deliveries

Inventory Coordinator, Nasco Investments-Kissimmee, FL 2010-2012

  Relied upon as first point of contact for customers in providing prompt, knowledgeable service and issues resolution

  Successfully maintained efficient files, calendars and information systems along with accounts payable and receivable

  Collaborated in auto action sales, including maintaining inventory records, and prepared quality auto purchase/sales documents

Executive Assistant, Thomas Roofing Inc.-St. Cloud, FL 1998-2010.

  Assisted with operations ranging from administrative and human resources through customer service and accounting

  Effectively oversaw all written estimates and scheduled and updated job calendar

  Optimized employee retention by facilitating positive relations, expertly responding to and resolving grievances and efficiently addressing insurance inquiries

  Handled payroll processing, billing and general bookkeeping; updated and maintained files

  Efficiently secured documents for permitting and scheduled inspections

Business Management Certification, Valencia College-Orlando, FL

HR Management Certification, Valencia College-Orlando, FL

Freelance Writing, Thompson Education Direct-Scranton, PA