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Yyyyyy x. yyyyyy
550 Battery St., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ 973-573-2707 ~ abc@xyz.com
Career Profile
Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in building effective teams and implementing innovative processes.
Key Competencies
Operations Management Customer Service Departments Airline Industry Attention to Detail
Multi-Million Dollar Contracts OSHA Standards Vendor Management Process Improvement
Revenue Management Budget Development Program Management Financial Operations
Professional Experience
United Airlines 1986-Present
Managing Director, Customer Service Department (2012-Present)
Assistant Director, Customer Service (1986-2011)
Direct day to day customer service operations within a fast-paced environment with a focus on increasing productivity and operational efficiency
Oversee all aspects of customer service which include operational performance, United clubs, staffing/labor hours, vendors, and safety
Manage vendor contracts which has resulted in obtaining over $9 million in savings over a period of 5 years in addition to overseeing the President s Club budget which is over $5 million
Streamlined operations within the EWR Service Recovery Department which included hotel, ground transportation, revenue management, delay coding, and service centers
Supervised several complex projects throughout 9 Star Airlines at the EWR airport, managed over 1,300 employees (direct and in-direct), and diffused escalated operational issues
Instrumental in leading the Newark hub to being awarded the first Silver Safety Award in addition to achieving Gold, Silver, and Platinum Awards at the San Francisco Hub
Successfully obtained an OSHA award which is the first for an airline department
Education & Certifications
Master of Business Administration, San Francisco University (Currently Attending)
Bachelor s Degree, Business Administration, Essex College, Newark, NJ
Certifications Include: Green Belt Six Sigma DMAIC and Green Belt Six Sigma LEAN
Community Involvement
Board of Directors, Eagle Flight Squadron (Non-Profit Organization), 2008-Present
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