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0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx Abc@xyz.com
System Administration ~ IT Management ~ Desktop Support
Profile
Driven Senior System Administrator specializing in healthcare industry for past 20 years; vast experience in maximizing system performance and delivering quality desktop support
ITIL Foundation Certificate in IT Service Management
Twice recognized with ABCD Award (Above and Beyond Call of Duty)
Recipient of ESPRIT Award (Excellence, Service to Customers, People, Fiscal Responsibility, Initiative, and Teamwork)
Dedicated, valued team member, as illustrated by long-term career with employer
Proficient in requisitioning/procurement, installation, maintenance, troubleshooting, system/data security, recovery/backup procedures, and user support; solid knowledge of Windows desktop, laptop and server environments
Excel in planning, coordinating and steering projects to maximize productivity and efficiency, control costs, meet stringent deadlines, and achieve aggressive performance goals
Expertise in assessing, analyzing and defining client and operational needs and delivering optimal technology-driven solutions
Dynamic team builder and leader equally effective in management, independent and collaborative roles; strong background in consulting and partnering with cross-functional department managers and staff
Highly effective communication, presentation and relationship building skills
Professional Background
Senior System Administrator, Visiting Nurse Service-New York, NY 1997-2017
Expertly consulted with business management and staff members to ensure optimal technology performance; spanned consulting in use of end user computing and PC/Workstation and hardware along with data and systems security, including passwords and access rights, as well as recovery and backup procedures
Collaborated with location site managers and IS Liaison team in fulfilling site staff hardware and software requests and coordinated with strategic business unit
Strategically developed project plans and advised team; proficiently coordinated and monitored implementation and reported results to End User Computing Support Manager
Efficiently accepted and received hardware via PeopleSoft procurement process
Steered preparation, installation and maintenance of desktops, laptops, VoIP telephones, terminals, printers, and related equipment; effectively maintained and supported IT services within support area
Entrusted with managing desktop and server backup and recovery processes supporting regional territory operations
Education & Professional Development
ITIL Foundation Certificate in IT Service Management
GED, LaGuardia Community College - Long Island City, NY
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