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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with several years of experience and a stellar education background which includes a Bachelor s Degree in Business Management (In Progress). Experienced in reviewing/analyzing complex customer support issues, maintaining positive rapport with customers, and maintaining a productive working environment at all times. Highly adept in managing large-scale projects in addition to maintaining strong communication with others.
Key Competencies
|
Operations Management Customer Service/Support Statistical Analysis Microsoft Office Suite |
Advanced Microsoft Excel Strategy Development Complex Problem Solving Oral/Written Communication |
Inventory Management Attention to Detail Team Leadership Process Improvement |
Education
Bachelor s Degree, Business Management
Kutztown University of Pennsylvania (Expected Fall 2016)
Completed Coursework Includes: Supply Chain Management, Computer Applications, Financial Management, Economics, and Statistical Spreadsheets
Professional Experience
D&D Marina 2008-Present
Boat Rental Associate/Customer Service
Directly manage day-to-day operations within a fast-paced environment with a concentration on increasing internal revenue and customer satisfaction levels
Play a lead role in facilitating customer boat rentals in addition to utilizing superior communication and interpersonal abilities in order to diffuse escalated customer service issues
McDonalds 2007-2010
Team Member
Instrumental in providing superior customer service in a food service environment which included taking orders, processing transactions, and assisting customers with special requests
Consistently fostered a positive working environment in addition to successfully maintaining positive rapport with customers and co-workers
Volunteer Experience
Volunteer EMT, Clinton EMS (2008-2012)
Volunteer Fireman, Lebanon Born Fire Company (2008-2013)
Current EMT and Firemen s Certification
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