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Our client
satisfaction rate exceeds 99%...We have maintained high ratings with the Better Business Bureau for years...Our Google
rating is nearly a perfect 5 stars...Resume
writer review sites have consistently found us to be the
best in the business but...you can always find a few bad reviews about ANY large company online
in ANY industry! NO company has a flawless review record because
there are so many different opinions and client personality types
online!
Nearly 100% Of Our Google
Ratings Are FIVE STARS!
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Each year, we write more than 8,000 resumes and each year we have about 15-20 unhappy clients we are not able to satisfy regardless of our best efforts. At most, that means 0.25% of our clients are unsatisfied and 99.75% are satisfied! That number makes us a company with one of the BEST customer satisfaction rates ANYWHERE!
If you look at some of the reasons we get an occasional bad review of our resume writing services, you may realize that the number of justifiable complaints is even more miniscule: Consider...for example, a 1 star review that one angry client posted about us claiming that our writers "...made up false information about his work history." This client had been in sales and one of the bullet points we wrote for him noted (in part) that he had "...fueled unprecedented sales growth." The client was irate...complaining to us that he "...had never sold fuel before!" In another case, one online negative review claimed we had "blocked someone from our website." Researching their case led us to find that they had been misspelling their own email address when attempting to login (they sent us an infuriated email containing a screenshot of their failed attempts to login). Once we point out these user errors or clarify similar misunderstandings, clients often apologize but it's rare that they'll take time out to go back and rewrite or remove their negative review. When you subtract cases like this from our already low number of unhappy customers, the justifiably dissatisfied amount falls to about one out of every thousand people we service. While we certainly strive to get that number down to zero and will absolutely always do whatever it takes to try to make a client happy, we trust that most readers know that 8 displeased customers out of over 8,000 annually...is absolutely outstanding. Google some of your favorite major companies and you'll find a much higher percentage of complaints & negative reviews about even the most well-reputed ones!
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Reviews & Rating Form
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